E-Government was one of the seven Flagship application introduced by the government with the Establishment of Multimedia Super Corridor (MSC). It was a combination of Information and Communication Technology working together to enhance the communication linkage between the government and the citizens striving a better accessibility and quality of interactions, making information flows and processes within government, the speed and quality of policy development, coordination and enforcement effectively being carried out in the correct time manner.
The seven Flagship Application are:
1.E-Government
2.Multipurpose card
3.Smart School
4.Telehealth
5.R&D Cluster
6.E-Business
7.Technopreneur Development
In acceleration to Vision 2020, the E-Government is being carried out in order to enable team-working with the citizens and Malaysia. The purpose of this project is to ensure information flows and services being delivered to the public in the correct time manner and thus help to improve the responsiveness of government towards citizen's needs and wants.
There are seven sub-projects being carried out under this Main objects and there are :
1. Project Monitoring System (SPP II)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-Services)
6. Electronic Labor Exchange (ELX)
7. E-Syariah
Implementation of E-Government:
1.Project Monitoring System (SPP II)
This is a platform of exchanging ideas, suggesting best alternatives for information management and communication services between the government and citizens to comes out with an efficient and effective system.
2. Human Resource Management Information System (HRMIS)
Helps to standardize the Human Resource Management of the government employees. This is also a platform for recruitment of new freshmen.
3.Generic Office Environment (GOE)
By incorporating a fully integrated, distributed and scalable office environment that maximizes the usage of Information Technology to enable full collaboration between workers, aiming no information delays occur.
4. Electronic Procurement (EP)
Aiming to save the time and cost of purchasing materials and making the whole transaction is being carried out transparent to the public. It also encourages suppliers to go electronic and join the K-economy.
5.Electronic Services (E-Services)
A services provided by the government to enable the citizens to make payment thru Internet services, reducing the time and increase the efficiency of the entire progress. One of the successful services introduced is e-filling provided by Malaysia's Inland Revenue Board (IRB).
6.Electronic Labor Exchange (ELX)
Enabling the utilization of workforce, helping the peoples to search for job opportunity. Using a systematic managing system to match the job vacancies ensuring everyone gets their desired.
7. E-Syariah
E-Syariah is a government ICT products with helps the Islamic courts involving 111 courts to settle dispute through electronic means.
Citizens Adoption Strategies
There are no doubt that the fast growing of E-Government is getting much more attention form the public. There are fields that government should takes serious focus which might affects its adoption strategies. These fields include the following:
1.Ease of use
The designed websites should be made user-friendly. Everyone who uses it will find it easy to learn and sooner or later the importance of this services can be popular to the public. This can also enhance the customer's satisfactory and the government gain advantages to launch the project as it becomes well-known among the users.
2.Website Designs
The designed websites should contain interesting data or info for the public. Making the website become useful and attractive should be the priority of the government implementation as if the customers who used it found out it to be useful and easy to learn will eventually come back to use the services provided too...
3.User's characteristic
Such characteristics are perceived risk, perceived control, and Internet experience. Experience leads to the continuance usage of the services, the users who are satisfied with the services would likely to return to use the services provided. Perceived risk refers to security and privacy issues of the Internet while perceived control is to ensure that citizens can transact online securely and their personal information will be kept confidential.
However there are barriers such as language barriers, lack of public awareness and online behaviour but these are the barriers that can be improved from time being . Lastly, for some extra information, Malaysia ranking in the 5th Waseda University E-Government ranking improve from year 2008 ,from 25th to 22th in year 2009. Viva, Malaysia !
Related Links:
1.http://www1.american.edu/initeb/ym6974a/egovernment.htm
2.http://ecomworld.wordpress.com/2008/07/08/e-government-in-malaysia-2/
3.http://en.wikipedia.org/wiki/E-government
4.www.elx.gov.my
5.http://www.giti.waseda.ac.jp/GITS/news/download/e-Government_Ranking2009_en.pdf - page 9
Posted by Chee Liat Long
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